Cisco Meraki MC74

4 Overall Score
Design: 10/10
Carrier support: 1/10
Functionality: 1/10

Great Design

Only supports a Single Provider

Conclusion

I went in expecting an amazing experience… But what I got is disappointment. If you have an existing VOIP/SIP/PBX provider, and its not “IntelePeer”. This phone will simply not work for you. I am sorry for being the bearer of bad news.

In my honest opinion, this phone is a GREAT step in the right direction.. It just didn’t make it all the way. Without proper support, and the ability to use it with the carriers your with, or you want to go with, there really isn’t any reason to produce a phone.

We here at Xtreme CPU hopes that Meraki listens, and puts out the support that the people want so they can have a successful product. In its current shape, its nothing more than a very sexy desktop clock.

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2 Comments on "Cisco Meraki MC74"

  1. Consuelo Annon April 27, 2017 at 8:58 pm - Reply

    I just ended our pilot with Meraki phones.
    They worked fine until for some reason they no longer were able to call out and have teo way audio.
    Merakis phone support was chaotic. they cannot trouble shoot beyond their internal cloud. Anything between the users and Meraki is up to the user to resolve. They only read pcaps, There suggestion was to request pcaps from our ISP and send the pcaps to Meraki ( a new ticket and tech every time one contacts them ) They did not care that we could not make calls just wanted to see why we were not connected their dashboard. They are not ready for enterprise deployments. And they do not have a Cisco approach to customer support.
    Too bad they are pretty ahd while they worked they were fun .

    • Michael Wallace April 27, 2017 at 9:22 pm - Reply

      I am sorry you had these problems. We deployed quite a few of the Meraki hotspots, and just recently they basically said that they wont support us anymore, because we did not buy the units direct from them. They are honestly going down… I am going to be writing a review on the UBNT Executive VOIP phones, which IMO are superior to the Meraki MC74 line.

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