Cisco Meraki MC74

4 Overall Score
Design: 10/10
Carrier support: 1/10
Functionality: 1/10

Great Design

Only supports a Single Provider

Setup and Configuring

We’ve used quite a bit of the Cisco 7940’s and 7960’s and have been using them for ages.  They work very well,  but they are so out of date.

Photo-2016-07-01-16-18-13_4934

There is no real way of setting this phone up from the phone itself.  It’s all setup from Meraki’s web based user portal.  So I will take you through the web portal so you can see how to set these up, and how to deal with them.

Meraki1

Heres the device I added.  I named it after me for the ability to keep track of it.

Meraki2

When I click on the device, I can see how long its been connected, I also have the ability to add in addresses, so I can pull up a map, and see what devices are ok, and all of the good stuff.

Meraki3

So to setup phone service, I need to create a Meraki Network, Get phone numbers, and assign users and numbers to the phone.  Seems very simple..  Lets get some numbers and see how we can do this!

Meraki4

Wait a second….  ONE provider?

Meraki5

From their website it says, “pre-approved providers”, “Direct integration from providers”.  I believe English was my first language,  but providers means more than one right? plural…  multiple.  False advertising?  Lets file a ticket!  One cool thing about Meraki is they have great support!

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2 Comments on "Cisco Meraki MC74"

  1. Consuelo Annon April 27, 2017 at 8:58 pm - Reply

    I just ended our pilot with Meraki phones.
    They worked fine until for some reason they no longer were able to call out and have teo way audio.
    Merakis phone support was chaotic. they cannot trouble shoot beyond their internal cloud. Anything between the users and Meraki is up to the user to resolve. They only read pcaps, There suggestion was to request pcaps from our ISP and send the pcaps to Meraki ( a new ticket and tech every time one contacts them ) They did not care that we could not make calls just wanted to see why we were not connected their dashboard. They are not ready for enterprise deployments. And they do not have a Cisco approach to customer support.
    Too bad they are pretty ahd while they worked they were fun .

    • Michael Wallace April 27, 2017 at 9:22 pm - Reply

      I am sorry you had these problems. We deployed quite a few of the Meraki hotspots, and just recently they basically said that they wont support us anymore, because we did not buy the units direct from them. They are honestly going down… I am going to be writing a review on the UBNT Executive VOIP phones, which IMO are superior to the Meraki MC74 line.

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